Shipping Policy

Which shipping company(ies) do we ship with? See the following article: click here

How much does shipping cost? See the following article: click here

Do I have to pay shipping to return my order? When you make an order, Viori covers the shipping cost of that order when shipping within the USA. When a customer wishes to return or make an exchange, we kindly ask that the customer covers the shipping cost to return the order.

How long does it take to get my order? Orders shipping within the United States will arrive within 3 - 5 business days once the order is shipped. Orders shipping outside the United States usually arrive within 8-14 business days, sometimes longer, once the order is shipped. During the holidays, international customers may experience delays and longer shipping times.

When is my order fulfilled (packed up and prepared before being shipped)? Please see the following article: click here

Can I expedite my order? Please contact support@viori.com and let us know your address. We will see if we can get it shipped the same day and expedite it and let you know the additional cost to do so. There is no guarantee we can make this happen but we will do our best to take care of our tribe!

Can I cancel my order?

You can skip, pause, change, or cancel your subscription anytime. Go to Account > Manage my Subscription on viori.com, or use the "Manage my Subscription" button to get a login code by email. We send you a reminder 5 days before every order. Prefer help? Email support@viori.com and we'll take care of it for you.

If an order has already shipped (it has a tracking number), we can't stop it, but you're welcome to keep it, or email support@viori.com for a return authorization (RMA) number to return it for a refund.

*Please note as part of our return policy that customers are responsible for the return shipping expenses.*

Who is responsible for duties & VAT?

Canada, UK, Australia, and Japan are delivered duties paid (DDP).

European Union and all other international countries are delivered duties unpaid (DDU); duties or VAT may be due on delivery.

Please note, once you receive your tracking #, please keep your eyes out for the package. If the Post Office attempts delivery and fails to get you the order resulting in the package getting returned to us, you will be responsible for the postage to reship the order.