Program Overview
Professional Return Policy
Effective Date: January 7, 2024 Returns & Exchanges At Viori, we are committed to providing high-quality products and exceptional service.
Effective Date: January 7, 2024
Returns & Exchanges
At Viori, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a streamlined return process through our Viori representatives to ensure your experience is hassle-free.
Eligibility for Returns:
- Returns or exchanges must be initiated within 30 days of the purchase date.
- Products must be unopened, unused, and in their original packaging.
- Proof of purchase, such as a receipt or invoice, is required.
Return Process:
- Contact Your Viori Representative:
- All returns and exchanges must be processed through your assigned Viori representative.
- Reach out directly via Slack, email, or phone to begin the return process.
- Product Inspection:
- The Viori representative will review the condition of the product to confirm eligibility.
- Approved returns will be accompanied by a Return Authorization (RA) number provided by the representative.
- Return Drop-Off or Shipping:
- Eligible products may be returned to your designated Viori salon suite warehouse/retail store for processing.
- Alternatively, your Viori representative can assist with shipping instructions if an in-person drop-off is not possible.
- Refunds & Exchanges:
- Refunds will be issued to the original payment method within 7-10 business days of return approval.
- Exchanges will be processed immediately upon receipt of returned items.
Damaged or Defective Items:
- If you receive a damaged or defective item, contact your Viori representative within 7 days of receipt to arrange a replacement or refund.
Non-Returnable Items:
- Products that have been opened, used, or tampered with.
- Clearance or final sale items.
- Custom or special-order products.
Customer Support:
For any questions or concerns about your return, please contact your Viori representative directly or email support@viori.com.
Thank you for choosing Viori. We value your partnership and are here to support your success!